FAQ
Questions, answered clearly
Essential information about the device, routine, shipping, the 90-day home trial and the one-year warranty.
Product and use
Can I try it before committing?+
Yes. Every order includes a 90-day home trial. If you are not satisfied within 90 days of delivery, email us and return the cap complete with its accessories and original packaging for a refund of the product price. Return shipping is paid by the customer. There is no restocking fee.
Is the Laser Cap 272 FDA approved?+
The correct regulatory term is FDA cleared. The device is cleared under 510(k) K253231 for the indication described in its official labeling.
How frequently should I use it?+
Three times per week on non-consecutive days: 15 minutes in continuous mode or 30 minutes in pulse mode.
Can both men and women use it?+
Yes, within the specific male and female androgenetic alopecia classifications and skin phototypes included in the FDA-cleared indication.
What comes in the box?+
One Laser Cap 272, one controller, one official user manual, one adapter and one power cable.
Are there any hidden fees?+
No. Shipping is free across the US and the 15% launch discount is applied automatically at checkout. The final total is shown before you pay.
How long does delivery take?+
Orders are generally shipped by UPS, with delivery estimated at approximately 10 days. Timing is an estimate and may vary.
What happens if there is a quality problem?+
Contact Hairinov with a clear video showing the issue. Confirmed manufacturing quality issues are handled under the one-year warranty.
When does the warranty begin?+
The one-year limited warranty begins on the date the product ships from the factory.
Last updated: October 2026.