RETURNS & REFUNDS
A clear return process
Review the conditions and steps that apply before requesting a return.
Requesting a return
Contact Hairinov before sending any product back. Returns sent without authorization may not be accepted or correctly processed.
Contact us
Provide your order number, reason for the request and any supporting photos or video.
Wait for authorization
We will confirm eligibility and provide the applicable instructions and return destination.
Return as instructed
Package the complete product securely and retain proof of shipment.
Refund timing
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Financial institutions may require additional processing time.
Final eligibility, condition requirements, exclusions and return costs are governed by the return policy presented at purchase.
Last updated: September 2026.